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  06 Feb 2012
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FAQ Vyke Mobile IP
 
What is Vyke Mobile IP?
Why should I use Vyke Mobile IP?
When can I use Vyke Mobile IP?
Where do I find the ‘Internet telephone’ service on a Nokia mobile phone?
What is the difference between ‘Internet call’ and ‘Cellular call’
Will my mobile operator charge me for using Vyke Mobile IP?
How do I access a WiFi (WLAN) network from my phone?
How do I access Vyke Mobile IP from a public hot spot?
How can I change my Vyke Mobile IP username and password in my Nokia phone?
Will Vyke Mobile IP connect automatically?
How many WiFi zones can I use for Vyke Mobile IP?
What is VoIP?
How does Vyke Mobile IP work?
What do I need in order to get started with Vyke Mobile IP?
How do I check my balance of Vyke credit?
Which WiFi-enabled mobile phones can I use?
What is SIP?
Both me and my friend have Vyke Mobile IP / Vyke IP services, can we call each other for free?
I get an error code when I try to make a call!
 
 
 
Answer
   
What is Vyke Mobile IP?
Vyke Mobile IP is a mobile internet telephony service which allows a user to make calls over the internet directly from a WiFi (also known as WLAN) enabled mobile phone. For more information, please click here
     
 
     
Why should I use Vyke Mobile IP?
Vyke Mobile IP is an easy to use way to dramatically reduce your mobile phone bill. Research has shown that more than 60% of an average mobile phone user’s calling minutes take place in the home or office - exactly the kind of places where you would have a WiFi (WLAN) network! From these locations, Vyke Mobile IP offers you per minute calling rates far lower than a typical mobile operator. For more information, please click here
     
 
     
When can I use Vyke Mobile IP?
You can use Vyke Mobile IP any time your WiFi (WLAN) enabled mobile phone is connected to a WiFi network and registered to Vyke Mobile IP. Typical locations for using Vyke Mobile IP include your home, office or other places that you visit regularly. To maximize your savings, Vyke recommends that you use Vyke Mobile IP whenever you are in range of one of your registered WiFi networks!
     
 
     
Where do I find the ‘Internet telephone’ service on a Nokia mobile phone?

You may access Vyke Mobile IP by selecting the Internet telephone icon from your Nokia phone's Tools menu. Additionally, many users have found it beneficial to create a shortcut to the Internet telephone service directly on their phone's standby screen (i.e. the screen that is displayed when your phone is idle). To find out the benefits of, and instructions for, creating this shortcut, please click here
     
 
     
What is the difference between ‘Internet call’ and ‘Cellular call’
WiFi-enabled mobile phones supported by Vyke Mobile IP have two calling methods; "Cellular" and "Internet". Cellular calls are calls like the ones you make everyday from your mobile phone. They are handled by your mobile operator and are included on your normal mobile phone bill. Internet calls are calls that are handled by Vyke Mobile IP. When registered with the Vyke Mobile IP service, an Internet call will be sent over your WiFi connection to Vyke Mobile IP. The charge for calling via Vyke Mobile IP will be applied to your Vyke account.
     
 
     
Will my mobile operator charge me for using Vyke Mobile IP?
When connecting to Vyke Mobile IP over a WiFi (WLAN) connection, you will not be charged by your mobile operator! You may also connect to Vyke Mobile IP via a 3G connection provided by your mobile operator. In that event, you will be charged at your current mobile data rate as established by your mobile operator’s service agreement. Please note that Vyke does not recommend using Vyke Mobile IP via a 3G connection unless you are certain that your 3G mobile data plan is charged on an unlimited usage basis.
     
 
     
How do I access a WiFi (WLAN) network from my phone?
To use Vyke Mobile IP, your phone must be connected to a WiFi (WLAN) network. To find out how to connect to a WiFi (WLAN) network, please click here. If you are using a Nokia E60, E61 or E70, pleas follow the instructions located here.
     
 
     
How do I access Vyke Mobile IP from a public hot spot?
If you are connecting to an open, unsecured WiFi hotspot, please follow the instructions here to find out how to connect. If you are using a Nokia E60, E61 or E70, pleas follow the instructions located here.

Note: Connecting to secured public WiFi hotspots can sometimes be problematic from a mobile phone. This is because many hotspot providers ask you for a username and password in your normal web browser before you are allowed to connect. Vyke does not recommend that you use Vyke Mobile IP from these types of WiFi hotspots.
     
 
     
How can I change my Vyke Mobile IP username and password in my Nokia phone?
To change the Vyke Mobile IP username and/or password stored in your mobile phone, please follow the instructions here. If you are using a Nokia E60, E61 or E70, pleas follow the instructions located here.
     
 
     
Will Vyke Mobile IP connect automatically?
Vyke Mobile IP is, by default, set to connect to WiFi (WLAN) networks manually. However, you may easily change this configuration to allow your mobile phone to connect to Vyke Mobile IP automatically. To find out how to set your phone to connect automatically, and the benefits of doing so, please click here.
     
 
     
How many WiFi zones can I use for Vyke Mobile IP?
You can register as many WiFi (WLAN) networks with Vyke Mobile IP as you want! The more WiFi networks that you have defined as Vyke Mobile IP calling zones, the more you can benefit from the great Vyke Mobile IP rates!
     
 
     
What is VoIP?
VoIP ('Voice over Internet Protocol'), often referred to as IP telephony, is a way of routing a voice conversation over the internet or through an IP based network. Simply put, it is a way of utilizing the internet for telephone conversations. The primary motivations for doing so are cost and convenience as Vyke Mobile IP is significantly less expensive than typical mobile operator long distance calls and can be used from any location worldwide with an acceptable internet connection.
     
 
     
How does Vyke Mobile IP work?
Once you have signed up for Vyke Mobile IP and configured your WiFi-enabled mobile phone, Vyke Mobile IP works by receiving your call via your internet connection. The Vyke network then sends your call through its voice processing platforms and delivers the call to your dialed destination at Vyke Mobile IP’s low per minute rates.
     
 
     
What do I need in order to get started with Vyke Mobile IP?
To use Vyke Mobile IP, you first need to create a Vyke account. Once you have created a Vyke account, log into your account page on www.vyke.com to make sure that your mobile phone is supported by Vyke Mobile IP. Please click here to see a list of the currently supported mobile phones. Once you have signed up, purchased Vyke Credit, please download the Vyke Mobile IP software / configuration and follow the Vyke Mobile IP set up instructions here. Once your mobile phone is configured and connected to a WiFi network, you are ready to make your international calls at Vyke Mobile IP's low per minute rates.
     
 
     
How do I check my balance of Vyke credit?
You can check your current balance of Vyke credits in two ways: 1) Log into your Vyke account on www.vyke.com or 2) When your mobile phone is connected to the Vyke network and is ready to call, dial 001 to have your current balance announced over the phone.
     
 
     
Which WiFi-enabled mobile phones can I use?
Please click here to see a list of the mobile phones currently supported by Vyke Mobile IP
     
 
     
What is SIP?
SIP stands for "Session Initiation Protocol". In IP and traditional telephony, there is a clear distinction between two different phases of a voice call. The first phase is "call setup" and makes two telephones connect so one may talk to each other. Once the call has been setup, the phones enter a "data transfer" phase using an entirely different family of protocols to actually move the voice packets between the two phones. In the VoIP world, SIP is a call setup protocol that operates on the application layer.
     
 
     
Both me and my friend have Vyke Mobile IP / Vyke IP services, can we call each other for free?
If you are both you and the party you would like to speak with are connected to Vyke Mobile IP and/or Vyke IP using the SIP protocol you may talk to each other for free. By entering 10* and your friend's Vyke username you can talk for free to each other as long as you are both online.
     
 
     
I get an error code when I try to make a call!
 If there is a problem with your Vyke account or the destination you are calling, Vyke Mobile IP will announce an error code when you try to make a call. To ensure that your issue is corrected as quickly as possible, please report the error code number and your full Vyke Mobile IP account details via the Vyke support request submission form
     
 
     
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  Vyke's great rates
Western Europe
0,0
   cent
India
7,5
  cent
India Mobile
7,5
  cent
USA & Canada
0,0
  cent
Pakistan
5,0
  cent
Pakistan Mobile
5,0
  cent
UK Mobile
16,5
  cent
Thailand
3,5
  cent
Thailand Mobile
3,5
  cent
Egypt
17, 0
  cent
Egypt Mobile
14, 0
  cent
Spain Mobile
20, 0
  cent
France Mobile
15, 0
  cent
Brazil
4, 8
  cent
Brazil Mobile
26, 0
  cent
Vietnam
9, 0
  cent
Vietnam Mobile
19, 5
  cent


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