Important Information

If a user calls the Callback number from a registered phone number, the callback will go to the number from which the user is calling.

If a user calls the Callback number from a non-registered number, the user will not receive a callback.

If the user does not connect to their destination number, or if no destination number is entered, they will be charged for the callback.


Registering a single callback number (mobile phone number)

SMS format for registering your mobile phone number for use with the Callback service:

  • PIN [full 15 digit PIN]

Example:

  • PIN 123451234567890

In the above example, the PIN will be registered to the mobile phone number that sent the SMS message.

Example:

  • If the number +447920524218 sent the SMS message, this number will now use PIN: 123451234567890 when making Callback calls. This number is now authorized to receive a callback from the Callback service

Registering multiple callback numbers

You can register as many other callback numbers as you are able to fit in one SMS.
SMS format for registering your mobile phone number and other numbers for use with Callback:

  • PIN [full 15 digit PIN] [number 1] [number 2] [number n]

In the above example, the PIN will be registered to the mobile phone number that sent the SMS message as well as two additional numbers.
Example: PIN 123451234567890 +447920524444 +447920524555

  • If the number +447920524218 sent the SMS message, this number plus both of the specified alternate numbers will now use PIN: 123451234567890 when making callback calls. All numbers are now authorized to receive a callback from the Callback service.

How to make a Callback call

After you have registered a PIN with one or more callback numbers, you may make a Callback call by doing the following:

  • Call the callback number you see on the frontpage page. (This is usually not the same number you sent the sms to)
  • You will hear a part of one ring and then the line will be disconnected
  • You will receive a callback from the Vykedirect network
  • You answer the callback and enter the destination number in the full international format

Example: a local number in UK is 07920524218, the full international format is 447920524218


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