Important Information
If a user calls the Callback number from a registered phone number, the
callback will go to the number from which the user is calling.
If a user calls the Callback number from a non-registered number, the
user will not receive a callback.
If the user does not connect to their destination number, or if no destination
number is entered, they will be charged for the callback.
Registering a single callback number (mobile phone number)
SMS format for registering your mobile phone number for use with the Callback service:
- PIN [full 15 digit PIN]
Example:
- PIN 123451234567890
In the above example, the PIN will be registered to the mobile phone
number that sent the SMS message.
Example:
- If the number +447920524218 sent the SMS message, this number will now use PIN: 123451234567890 when making Callback calls. This number is now authorized to receive a callback from the Callback service
Registering multiple callback numbers
You can register as many other callback numbers as you are able to fit
in one SMS.
SMS format for registering your mobile phone number and other numbers
for use with Callback:
- PIN [full 15 digit PIN] [number 1] [number 2] [number n]
In the above example, the PIN will be registered to the mobile phone
number that sent the SMS message as well as two additional numbers.
Example: PIN 123451234567890 +447920524444 +447920524555
- If the number +447920524218 sent the SMS message, this number plus both of the specified alternate numbers will now use PIN: 123451234567890 when making callback calls. All numbers are now authorized to receive a callback from the Callback service.
How to make a Callback call
After you have registered a PIN with one or more callback numbers, you may make a Callback call by doing the following:
- Call the callback number you see on the frontpage page. (This is usually not the same number you sent the sms to)
- You will hear a part of one ring and then the line will be disconnected
- You will receive a callback from the Vykedirect network
- You answer the callback and enter the destination number in the full international format
Example: a local number in UK is 07920524218, the full international
format is 447920524218